Last Updated: August 15, 2026
Welcome to Cozy Shih Tzu Pups. This page explains how we handle information collected through our website, the terms that apply when you use our website or inquire about a puppy, and our policies regarding deposits, reservations, and refunds.
By using our website, you acknowledge that you have read and understood these policies.
1. Privacy Policy
At Cozy Shih Tzu Pups, we respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains what information we may collect, how we use it, how it may be shared, and the choices available to you.
Information We Collect
Depending on how you interact with our website, we may collect information that you voluntarily provide, including:
- Name
- Email address
- Telephone number
- Mailing or delivery information
- Information provided through contact or inquiry forms
- Information related to a puppy inquiry or reservation
- Other information you voluntarily provide when communicating with us
Our website may also automatically collect certain technical information, such as your IP address, browser type, device information, pages visited, and general website usage information.
How We Use Your Information
We may use information collected through our website to:
- Respond to your questions and inquiries
- Provide information about available Shih Tzu puppies
- Process puppy inquiries, reservations, or purchases
- Communicate with you about your inquiry or transaction
- Improve our website and customer experience
- Maintain website security
- Prevent fraud, misuse, or unauthorized activity
- Comply with applicable legal obligations
We use personal information only for legitimate business, communication, security, and legal purposes appropriate to the interaction.
How We Protect Personal Information
We take reasonable measures designed to protect personal information against unauthorized access, misuse, alteration, or disclosure.
However, no website or method of transmitting information over the internet can be guaranteed to be completely secure. Visitors should avoid submitting unnecessary sensitive information through website forms.
Your Privacy Choices
Depending on applicable law, you may have rights regarding personal information we maintain about you. These may include rights to request access to, correction of, or deletion of certain personal information.
If you would like to make a privacy-related request, contact us using the contact information provided on our website.
If you are a California resident and applicable California privacy law applies to our business, additional privacy rights may apply, including rights concerning access, deletion, correction, and certain uses or disclosures of personal information. California privacy requirements vary based on factors such as the nature and size of a business.
Children’s Privacy
Our website is intended for adults and individuals who are legally able to enter into transactions and agreements. We do not knowingly seek to collect personal information from children for the purpose of arranging puppy transactions.
If you believe a child has submitted personal information through our website, please contact us so we can review the situation.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our website, business practices, technology, or applicable requirements.
The updated policy will be posted on this page with a revised “Last Updated” date.
Contact Us About Privacy
If you have questions about this Privacy Policy or how your information is handled, please contact Cozy Shih Tzu Pups through the contact information provided on our website.
2. Terms and Conditions
These Terms & Conditions govern your use of the Cozy Shih Tzu Pups website and your interactions with our puppy listings and services.
By using this website, you agree to comply with these terms.
Website Information
We make reasonable efforts to provide accurate information about the puppies displayed on our website. However, puppy availability, descriptions, photographs, ages, and other listing information may change.
Photographs are provided for identification and informational purposes. A puppy’s appearance may change as the puppy grows.
If you have questions about a particular puppy, please contact us before making a reservation or purchase.
Puppy Availability
Listing a puppy on our website does not necessarily guarantee continued availability.
A puppy may become unavailable at any time due to a reservation, sale, placement, or other circumstances. Availability should be confirmed directly with Cozy Shih Tzu Pups before making arrangements.
Puppy Information
Information about each puppy may include the puppy’s name, age, gender, photographs, coat characteristics, and other available details.
Prospective owners should ask questions and obtain the information they consider necessary before committing to a puppy.
Any health, vaccination, veterinary, registration, pedigree, or other documentation provided for an individual puppy should be reviewed carefully before completing a transaction.
Buyer Responsibilities
Before acquiring a puppy, buyers are responsible for considering whether they can provide appropriate lifelong care.
This includes providing:
- Appropriate food and fresh water
- Veterinary care
- Vaccinations and preventive care as recommended
- Grooming
- Training and socialization
- Appropriate exercise and rest
- A safe living environment
- Ongoing companionship and care
Prospective owners should consult a qualified veterinarian regarding the puppy’s individual healthcare needs.
Veterinary Care
Information on our website is not a substitute for veterinary advice.
After acquiring a puppy, buyers should establish a relationship with a qualified veterinarian and follow professional recommendations concerning vaccinations, nutrition, parasite prevention, grooming, dental care, and general health.
Website Content
All website content, including photographs, written descriptions, logos, graphics, and other materials, is intended for use on the Cozy Shih Tzu Pups website unless otherwise stated.
You may not copy, reproduce, distribute, modify, or commercially use website content without appropriate permission.
Accuracy of Website Information
We may correct errors, update listings, change prices, modify availability, or remove content without prior notice.
We reserve the right to make changes to the website when necessary.
Third-Party Websites
Our website may contain links to third-party websites or resources. These websites are operated independently and may have their own terms and privacy policies.
Cozy Shih Tzu Pups is not responsible for the content, availability, privacy practices, or policies of third-party websites.
Limitation of Liability
To the maximum extent permitted by applicable law, Cozy Shih Tzu Pups is not responsible for losses or damages arising from the use of information on this website or reliance on website content where such limitation is legally permitted.
Nothing in these Terms & Conditions is intended to exclude or limit any rights or protections that cannot legally be excluded or limited.
Changes to These Terms
We may update these Terms & Conditions from time to time. Updated terms will be posted on this page with a revised date.
Your continued use of the website after changes are posted constitutes acceptance of the updated terms to the extent permitted by law.
3. Refund & Deposit Policy
This section explains our general approach to deposits, puppy reservations, cancellations, and refunds.
Please review the specific deposit terms provided to you before making a payment. If your written reservation agreement for a particular puppy contains terms that differ from this general policy, the specific agreement should be reviewed carefully.
Puppy Deposits
A deposit may be required to reserve a particular puppy.
A deposit is intended to show the buyer’s commitment to the reservation and may cause the puppy to be removed from general availability while the reservation remains active.
The amount of any deposit should be confirmed before payment.
Are Puppy Deposits Refundable?
Deposits are refundable 4 hours after a puppy has been reserved for a buyer, except where a refund is required by applicable law or where Cozy Shih Tzu Pups agrees otherwise in writing.
Cancellation by the Buyer
If a buyer wishes to cancel a reservation, they should contact Cozy Shih Tzu Pups as soon as possible.
Whether a deposit is refundable after cancellation depends on the specific reservation terms and applicable law.
A cancellation request does not automatically guarantee a refund.
Cancellation by Cozy Shih Tzu Pups
In circumstances where Cozy Shih Tzu Pups is unable to complete a transaction or provide the reserved puppy, the buyer will be informed of the situation.
If Cozy Shih Tzu Pups cancels a reservation before the puppy is transferred to the buyer, the buyer will receive a refund of amounts paid toward the reservation, unless otherwise agreed in writing.
Changes to Puppy Availability
Puppy availability can change for a variety of reasons. If a puppy becomes unavailable before a scheduled transaction is completed, we will communicate with the buyer regarding the available options.
Any refund or alternative arrangement will be handled according to the applicable reservation agreement and applicable law.
Payment Information
Before making a deposit or payment, buyers should confirm:
- The puppy being reserved
- The amount being paid
- The purpose of the payment
- The reservation terms
- The expected timeline
- The applicable refund or cancellation terms
Keep copies of payment confirmations, receipts, correspondence, and any written reservation agreement.
Refund Requests
To request a refund or ask about a payment, contact Cozy Shih Tzu Pups using the contact information provided on our website.
Include your name, payment information, puppy name, date of payment, and reason for the request where appropriate.
We will review the request according to the applicable transaction terms and law.
No Unauthorized Chargebacks
If you believe a payment was processed incorrectly, please contact us first so that we can review the issue and attempt to resolve it.
This does not limit any rights you may have under applicable law or your payment provider’s rules.
Contact Cozy Shih Tzu Pups
If you have questions about our Privacy Policy, Terms & Conditions, puppy reservations, deposits, refunds, or available Shih Tzu puppies, please contact us through the contact information provided on our website.
We encourage prospective puppy owners to ask questions and review the applicable terms before making a reservation or payment.
Cozy Shih Tzu Pups
Website: https://www.cozyshiihtzupups.com/
Important Notice: This page provides general website and transaction information and is not a substitute for legal advice. Privacy, consumer-protection, pet-sale, deposit, refund, and animal-sale requirements can vary by jurisdiction. Review this policy with a qualified attorney before publishing it, particularly if you sell or ship puppies across state lines.