At Cozy Shih Tzu Pups, we understand that bringing a new puppy home is an important decision. A puppy’s health and well-being are important considerations for every prospective owner. Our puppy health guarantee is intended to provide buyers with clear information about the health-related terms that apply to a puppy purchase.
We encourage every new puppy owner to review the available health information carefully and establish a relationship with a qualified veterinarian after bringing their puppy home.
Our Commitment to Puppy Health
We want prospective owners to have access to relevant information about their puppy before completing a purchase. Information available for an individual puppy may include age, veterinary records, vaccination information, parasite prevention, and other health-related documentation when applicable.
Because every puppy is an individual, buyers should review the specific information provided for the puppy they are considering.
Veterinary Examination
We recommend that every new puppy receive an examination from a qualified veterinarian shortly after arriving at their new home.
A veterinarian can evaluate the puppy’s overall condition and provide individualized recommendations regarding vaccinations, nutrition, parasite prevention, feeding, grooming, and ongoing care.
The buyer must have the puppy examined by a licensed veterinarian within 72 hours of receiving the puppy.
Health Records
Where applicable, health and veterinary information provided with a puppy should be reviewed by the buyer and shared with their veterinarian.
Records may include information such as:
- Vaccination history
- Deworming or parasite-prevention information
- Veterinary examination records
- Feeding information
- Other available health documentation
The exact records provided may vary depending on the individual puppy.
What Is Not Covered?
A health guarantee generally cannot cover every illness, injury, condition, or circumstance that may occur during a puppy’s life.
Possible exclusions may include conditions resulting from accidents, injury, neglect, improper care, environmental factors, failure to follow veterinary recommendations, or conditions specifically excluded by the written agreement.
Buyer Responsibilities
A health guarantee does not replace responsible puppy ownership or veterinary care.
After bringing a puppy home, owners should provide appropriate food, fresh water, veterinary care, vaccinations, parasite prevention, grooming, training, socialization, exercise, rest, and a safe environment.
If a puppy develops a health concern, owners should seek appropriate veterinary attention rather than waiting for a condition to become serious.
What Should I Do If My Puppy Becomes Sick?
If your puppy appears sick, injured, or distressed, contact a qualified veterinarian promptly.
If you believe the condition may be covered under your health guarantee, contact Cozy Shih Tzu Pups as soon as reasonably possible and provide the information requested under your written agreement.
Veterinary treatment should not be delayed while waiting for a response from us.
How to Make a Health Guarantee Claim
If your specific agreement allows a health-related claim, contact Cozy Shih Tzu Pups and provide the required information.
Depending on the terms of your agreement, this may include:
- Buyer’s name and contact information
- Puppy name
- Date of purchase
- Date the puppy was received
- Veterinary examination records
- Veterinary diagnosis
- Relevant medical documentation
- Other information required by the written agreement
Claims will be reviewed according to the applicable health guarantee terms.
Choosing a Healthy Puppy
Choosing a puppy is an important decision. Prospective owners should review available health information, ask questions, and make sure they understand the responsibilities involved in caring for a young dog.
You can browse our available Shih Tzu puppies and learn more about individual puppies before making your decision.
View Available Shih Tzu Puppies
Frequently Asked Questions
Does every puppy come with a health guarantee?
The health terms applicable to a puppy should be confirmed before purchase. Review the written agreement provided for the specific puppy to understand what is included.
Should I take my new puppy to a veterinarian?
Yes. We recommend establishing a relationship with a qualified veterinarian and having your new puppy examined after bringing them home. Your veterinarian can provide individualized guidance based on the puppy’s age and needs.
Does a health guarantee replace veterinary care?
No. A puppy health guarantee is not a substitute for regular veterinary care. Owners remain responsible for providing appropriate preventive and ongoing healthcare.
What happens if I notice a health concern?
Contact a qualified veterinarian promptly. If you believe the concern may fall under the written health guarantee, contact Cozy Shih Tzu Pups and follow the claim requirements included in your agreement.
Where can I learn more about available puppies?
Visit our Available Puppies page to see current Shih Tzu puppy listings, photographs, ages, and descriptions.
Our Goal
Our goal is to provide prospective puppy owners with clear information and help them prepare for responsible puppy ownership. We encourage buyers to ask questions, review all applicable documents, and consult a qualified veterinarian regarding their puppy’s individual healthcare needs.
If you have questions about a puppy’s available health information or our health guarantee terms, please contact Cozy Shih Tzu Pups before completing your purchase.